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Purchases

As the name suggests, Hogans are a family business and are a local family. The family believe in giving their clients a distinct difference in quality and service in comparison to the regular jewellery store. Hogans have established a reputable name through noble, honest service to their clients and offer a guarantee of their products as they have been prior inspected by highly qualified jewellers.

An offer of a free lifetime cleaning service on every Hogans purchase is given to each client as well as free valuation updates for the life of the piece. This will ensure your piece is always looking its best and you will have the peace of mind that our jewellers have thoroughly inspected your piece when being cleaned to ensure the piece is in wearable condition.

Jewellery may become damaged or worn through many years of wear, however can be repaired when necessary. Hogans Family Jewellers cannot accept responsibility for damage or wear and tear of items, however every case is treated individually.

Custom Design & Manufacture

The design team at Hogans Family Jewellers are available to assist in designing and creating your dream piece. The designer has a responsibility of ensuring you receive your dream outcome. Preliminary sketches and renderings are the only form of communication to allow the client to understand the concept. A 25% deposit is required at the commencement of a custom piece with the remainder to be paid at completion.

Repairs

Hogans’ Jewellers are highly trained and qualified tradesmen and produce only high quality workmanship in a fully equipped onsite workshop using only the very best materials. Hogans guarantee the quality of work as each and every job is handled with an utmost duty of care and is completed to the best of the tradesmen’s abilities.

Jewellery may become damaged or worn through many years of wear, however can be repaired when necessary. Hogans Family Jewellers cannot accept responsibility for damage or wear and tear of items, however every case is treated individually.

Refunds/Exchanges

Hogans Family Jewellers prefer to ensure their client receives the exact product they desire and are pleased to provide an exchange policy that allows a customer the peace of mind to make a purchase for a loved one risk free. If an exchange of product is necessary the piece may be returned if it is in an unworn, brand new condition. Hogans Family Jewellers adhere to the Queensland Consumer Laws related to refunds on purchased products.

 

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